Refund policy
Forge Stryde
Store Policies
Forge Stryde operates exclusively as an online e-commerce store and does not maintain a physical retail location open to the public.
Website: forgestryde.com
Contact email: contact@forgestryde.com
Returns & Refunds Policy
At Forge Stryde, we are committed to providing a fair and transparent shopping experience while complying with all applicable UK consumer protection laws.
Returns Eligibility
We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.
To be eligible for a return, items must:
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Be in the same condition as received
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Be unworn or unused
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Have original tags attached
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Be in the original packaging
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Include proof of purchase
How to Start a Return
To initiate a return, please contact us at:
As Forge Stryde operates solely online and does not have a public physical address, return instructions and the return shipping address will be provided only after your return request is approved.
If your return is accepted, you will receive:
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A return shipping label (where applicable)
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Clear instructions on how and where to send your item
⚠️ Items returned without prior authorisation will not be accepted.
Damaged, Defective or Incorrect Items
Please inspect your order upon delivery.
If your item is damaged, defective, or incorrect, contact us as soon as possible at contact@forgestryde.com, including photos if available, so we can assess the issue and provide a suitable resolution.
Non-Returnable Items
The following items are non-returnable:
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Sale or clearance items
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Gift cards
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Custom or personalised products
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Perishable goods (e.g. food, plants, flowers)
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Personal care or hygiene products once opened
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Hazardous materials, flammable liquids or gases
If you have questions about a specific product, please contact us before purchasing.
Exchanges
We do not offer direct exchanges.
To obtain a different size or item, please:
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Submit a return request for the original item
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Place a new order once the return is approved
This ensures the fastest processing and stock availability.
Refunds
Once your return is received and inspected, we will notify you by email regarding the approval status.
If approved:
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Refunds are issued to the original payment method
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Processing time: up to 10 business days
Please note that financial institutions may require additional time to post the refund.
If more than 15 business days have passed since refund approval, please contact us at contact@forgestryde.com.
UK Consumer Cancellation Rights (14-Day Cooling-Off Period)
Under the UK Consumer Contracts Regulations, customers located in the United Kingdom have the legal right to cancel their order within 14 days of receiving the goods, without providing a reason.
To qualify:
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Items must be unused, unworn, with original tags and packaging
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Proof of purchase is required
This right does not apply to:
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Custom or personalised products
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Sealed hygiene items once opened
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Digital products after download
Shipping Policy
Orders are typically processed within 1–3 business days.
Delivery times vary depending on location and selected shipping method. Estimated delivery times provided at checkout are not guaranteed.
Forge Stryde is not responsible for:
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Delays caused by courier services or customs clearance
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Orders affected by incorrect or incomplete shipping details provided by the customer
Customs, Duties & Taxes
For UK customers:
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Prices include applicable UK VAT, unless otherwise stated
For international orders:
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Customs duties, taxes or import fees may apply
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Any additional charges are the responsibility of the customer
Privacy & Data Protection
Forge Stryde complies with the UK GDPR and the Data Protection Act 2018.
Customer data is collected and processed solely for:
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Order fulfilment
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Payment processing
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Customer communication
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Service improvement
We do not sell or misuse personal data.
Please refer to our Privacy Policy for full details.
Contact Information
For all enquiries related to orders, returns, or policies: